I purchased two Weber Q series BBQ's and the plastic cover on the lower frame is poorly secured and will not stay in place. It was lost in a mild wind and they will not supply a new one from their customer support department.
I emailed their upper management and received only one response from a PR manager and was told it was my problem.
The $18:00 replacement costs is not the issue it is the "poor quality of the part and their attitude towards their customers, I hope nothing major goes wrong, I will be paying again. Would not advise any purchases from this company, there is lots of choice out there.
Monetary Loss: $18.